Terms and Conditions
Get Moving Totes, LLC provides rental moving totes for customers in Lincolnton, North Carolina, and surrounding areas. Our services include the delivery and pickup of plastic totes for moving and storage purposes.
By using our services, you acknowledge that the rental period begins upon delivery and ends when we pickup the rental totes from the specified location.
By placing an order or using Get Moving Totes, LLC services you (“Customer,” “you”) agree to these terms.
1) Definitions
Equipment: Plastic moving totes, dollies, and any accessories delivered with them.
Rental Period: Starts once the equipment is delivered to the customer and ends at successful pickup.
Flight of stairs: A continuous set of steps (3–8 steps). Elevator service does not count as stairs. Customer must indicate upon order if there will be a flight of stairs.
2) Rental Period; Extensions
Standard rental duration rates are shown at checkout. 2 Weeks is defined as 14 days.
Extensions: If Equipment is retained beyond the Rental Period, the rental renews weekly at the published weekly rate for your package.
Early pickups, before the end of the 2-week rental agreement, are at the discretion of Get Moving Totes, LLC and a credit will not automatically be applied.
3) Delivery, Access & Pickup
You must provide an accurate address, contact info, building access (gates, elevators, concierge), and reasonable loading/parking. If an inaccurate address is provided a rescheduling fee ($25) will be assessed to cover rerouting our driver.
Customer acknowledges that it is their responsibility to schedule and be present at appointments for delivery and pickup of the Get Moving Totes equipment. The totes will not be left without the customer present. If the customer does not give 24 hours notice to reschedule, there may be a delivery fee or cancellation fee applied in the amount of $50.
Waiting time: If you are more than 15 minutes late, we may (a) reschedule and charge a Redelivery/Reschedule Fee ($25) or (b) continue waiting and charge Waiting Time ($25).
Logistically infeasible means we cannot complete service due to hazards, blocked access, unsafe/illegal parking, or other conditions beyond our control; Redelivery/Reschedule Fee applies.
4) Care, Custody & Use of Equipment
You are responsible for Equipment from delivery until pickup, including secure, weather-protected storage and ordinary care. Do not use outdoors unprotected, for liquids, or for hazardous/contaminated materials. Do not alter, drill, or label with non-removable adhesives. We provide easy-peel labels upon delivery. Do not use non-removable adhesives. Customer shall not use totes for illegal or hazardous activities.
5) Loss, Damage & Replacement
You are responsible for loss, theft, or damage while in your custody, including damage to third-party property arising from your misuse or failure to secure Equipment. Replacement of each tote is $25 and the replacement of each dolly is $75. Replacement Costs will apply to missing items or irreparable damage (including missing lids/totes/wheels where applicable). Cosmetic scuffs from ordinary use are not damage.
6) Rescheduling & Cancellations
More than 24 hours before delivery: full refund less any card processing fees.
Less than 24 hours before delivery: Restocking Fee of $50 applies.
Weather/road closures or other Force Majeure may require rescheduling without a fee.
7) Payment; Card on File; Authorization
You authorize us to keep your card on file through final pickup.
You authorize: (i) an initial authorization equal to the order total, and (ii) charges for extensions (the rental renews weekly at the published weekly rate for your bundle), missed/late appointments ($25), redelivery ($25), damage, unreported stairs, and Replacement Costs (totes - $25, dolly - $75)
If Equipment isn’t returned within 7 days after the Rental Period and we cannot reach you, we may place a charge up to the replacement value of unreturned items.
You agree to pay reasonable collections costs and chargeback fees we incur if a bank reverses a valid charge.
8) Indemnification (Third-Party Claims)
You agree to indemnify and defend Get Moving Totes, LLC (and its owners/employees/agents) from third-party claims and losses arising from your misuse of Equipment or failure to provide safe access/storage. This section does not require you to indemnify us for our gross negligence or willful misconduct.
9) Limitation of Liability
To the maximum extent permitted by law, our total liability arising out of the services or Equipment shall not exceed the rental fees you paid for the affected order. We are not liable for indirect, incidental, special, punitive, or consequential damages.
10) Text Messaging (SMS/MMS)
By providing your phone number, you agree to receive transactional texts about your order, delivery, pickup, and billing. Message frequency varies; msg & data rates may apply. Reply STOP to opt out; HELP for help; support: team@getmovingtotes.com. Consent is not a condition of purchase. Marketing texts, if any, require separate opt-in.
11) Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., severe weather, accidents, road closures, strikes, power outages).
12) Photos & Verification
We may photograph Equipment counts/condition at delivery and pickup to document fulfillment and resolve disputes.
13) Governing Law; Venue; Small Claims
These terms are governed by North Carolina law. Exclusive venue is the state courts in North Carolina, except either party may bring an eligible claim in small-claims court.
14) Severability; No Waiver; Entire Agreement
If any provision is unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. These terms are the entire agreement for your order and supersede prior communications.
15) Electronic Signatures & Notices
You consent to do business electronically and agree that clicks, checkboxes, and typed names constitute your signature for this Agreement. Notices may be sent to the email/phone you provided.